Didn’t know you could move it.
Posted by: Jurgen Halligan on 28 October 2016 at 5:36 pm
My cosy isn’t working it hasn’t worked for a long time
I did ring up but nothing has been done about it
Posted by: Barbara on 28 October 2016 at 6:39 pm
This is all very well to say don’t leave Cosy in direct sunlight, but your system still isn’t clever enough to stop the house overheating when the sun comes out on an otherwise cool day. I’ve mentioned this before and been met by a deafening silence
Posted by: Peter Hindley on 28 October 2016 at 8:56 pm
When the Cosy display runs out of charge, the heating turns on constantly.
As the boiler thermostat is set to maximum, this is problematic whilst you are away from home.
Posted by: Ian Holmes on 29 October 2016 at 5:32 am
If you leave your cosy on the charging dock it gets warm and so gives an incorrect reading. If you normally leave your cosy on the dock and want a small bost in tempriture take it off the dock and leave it next to the dock so it cools down and turns the heating on sooner.
Posted by: Bryan on 31 October 2016 at 10:21 am
Hello Ian. Don’t worry, this isn’t the case at all – your heating won’t turn on to max constantly where Cosy runs out of charge! In this situation, where the connection is lost, Cosy will tell your boiler to fire for around 10 mins every hour (to stop your house from getting too cold and to protect your pipes from frost) until Cosy is placed back on its dock and is charging again. Hope that helps? Michelle
Posted by: Michelle Harrison on 31 October 2016 at 11:00 am
Hi Jurgen. Yes, if you take the Cosy Display off its docking station you can take it with you and keep cosy in whichever room you’re in. The display has a battery life of around a day so we’d recommend replacing Cosy on its dock at the end of each day to recharge. Any more questions – give us a shout! Michelle
Posted by: Michelle Harrison on 31 October 2016 at 12:02 pm
Need to.speak to a cosy installerror. Thanks
Posted by: Dr Yohini Ariyanayagam on 31 October 2016 at 1:09 pm
Hi Barbara, we’re sorry to hear this. If you’d be able to give us a few more details (including your previous support ticket number) by filling in the form on this page: http://cubiq.geotogether.com/support/cosy/ a member of our support team will be back in touch to help as soon as they can. Thanks 🙂 Michelle
Posted by: Michelle Harrison on 31 October 2016 at 1:20 pm
Hi Yohini. If you could drop our support team a line (email: firstname.lastname@example.org) with details of your scheduled installation date etc, they will be able to help you. Thanks 🙂 Michelle
Posted by: Michelle Harrison on 31 October 2016 at 2:50 pm
Hi Bryan. We updated Cosy a while back to make the temperature readings more accurate and to account for any rise in temp that the charging of the battery might cause. If you believe Cosy is displaying incorrect temperature please get in touch with our support team by filling out the form here http://cubiq.geotogether.com/support/cosy/ They will be able to look into this for you further and double-check that your Cosy has been updated to the latest version. Thanks, Michelle
Posted by: Michelle Harrison on 31 October 2016 at 2:58 pm
Hi Peter. Yes, for the moment Cosy only monitors indoor temperature so can’t account for changes in outdoor temperatures. We’re always looking for ways to update and improve Cosy so we’ve passed your suggestion on to our tech team to bear in mind for future updates.
In the meantime, we’d recommend manually adjusting the temperature via your app on those days where the weather takes a very un-British-like turn for the warmer 🙂 Hope that helps? Michelle
Posted by: Michelle Harrison on 31 October 2016 at 3:14 pm