Consumer terms of sale

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

Each order you place through the Website shall constitute an offer to us to purchase the Product(s) and/or Service(s) specified in such order. Please note that an acknowledgement of an order by us does not constitute acceptance of that order or that a contract has been made.

We will confirm acceptance to you by email stating that the order is accepted, at which point a contract will come into existence between you and us.

We reserve the right at our discretion to decline to accept any order and/or to supply Products and/or Services to you. This might be because (by way of example only) the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product and/or Service or because we are unable to meet a delivery and/or performance deadline. If we are unable to accept your order, we will inform you of this (using the contact details provided at the time the order was made) and will not charge you for the Product(s) or Service(s) (if applicable), or, if you have already paid for the Product(s) and/or Service(s), we will refund the payment.

You agree to provide current, complete and accurate information for all purchases made on the Website. If you give us incomplete or incorrect information, we may either end the contract (see cancellation details below) or we may charge you a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products and/or Services late or not supplying any part of them if this is caused by you not giving us the information we need at the time of placing your order or within a reasonable time of us asking for it.

Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

The prices of the Products and Services shall be as quoted on the Website from time to time, except in the case of obvious error. All prices on the Website are inclusive of United Kingdom VAT that is payable and are exclusive of any applicable postage/delivery charges which will be clearly indicated to you prior to placing your order.

It is always possible that, despite our best efforts, some of the Products and Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.

If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably been recognised by you as mispricing, we may end the contract, refund you any sums you have paid and (if applicable) require the return of any Products already delivered to you.

Please note that we can only accept payments via the Website through PayPal. Please ensure you have read and accepted any terms and conditions imposed by PayPal which may govern your purchases prior to placing any order with us.

You must pay for the Products before we dispatch them to you and for the Services before they are performed. You agree to promptly update your account and other information, including your email address and payment details (including your card number, its expiration date and security code), so that we can complete your transactions and contact you as needed.

3.1 Offers and Promotions

We may, from time to time, place offers on the Website, which you may choose to take advantage of. In order to receive such offers you must ensure that you select the relevant offer when you place your order, at which time we will provide you with specific information on the offer selected.

Please note that our offers may expire, after which time they may not be available. We will endeavour to update the Website where offers expire; otherwise you will be notified that the offer is no longer available on proceeding through the checkout process.

All offers are subject to availability.

3.2 Specification

All descriptions, images or illustrations of Products provided on the Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the Products. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.

If we are making a Product to measurements you have provided or the Product you are ordering requires a special fit, you are responsible for ensuring that the measurements are correct. You can find information and tips on how to measure on our website or by contacting us.

We may change the product:

(a)  to reflect changes in relevant laws and regulatory requirements, but we will at all times attempt to provide you with a Product as per your original order or a product of equal specification; an

(b)  to implement minor technical adjustments and improvements, for example to address a security threat. We will try our best to ensure that any changes will not affect your use of the Product.

With regards digital content only, we may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it. All Products shown on the Website are subject to availability.

3.3 Guarantee

Some of the Products we sell to you come with a manufacturer’s guarantee. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products.

For Products which do not have a manufacturer’s guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. This warranty does not apply to any defect in the Products arising from:

(a)  fair wear and tear;

(b)  wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c)  if you fail to install, operate or use the Products in accordance with the user instructions; or

(d)  any alteration or repair by you or by a third party who is not one of our authorised repairers.

A manufacturer’s guarantee or the warranty above (as applicable) is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is set out below and available from your local Citizens’ Advice Bureau or Trading Standards office.

Any geo products that have been provided to consumers via their energy retailer will be subject to separate terms & conditions. Please contact your energy retailer for details.

3.4 Delivery

Unfortunately, we do not deliver to addresses outside the UK.

When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, you will be notified of how to collect your parcel. This notification may be via email or via a note that is left at your delivery location.

If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract as per the cancellation terms below.

Delivery of an order shall be completed when we deliver the Products to the address you gave us. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us. You own the Products once we have received payment in full, including all applicable delivery charges.

(a)  Delivery charges

Shipping is usually free of charge, however where this is not the case, the cost will be displayed to you clearly on our website prior to you submitting an order.

(b)  Delivery times

Delivery times vary depending on the stock availability and the delivery destination. We aim to dispatch Products that are in stock within 2-3 working days of accepting your order and our Standard Delivery is 48 hours from dispatch.

Please note that delivery times are only estimates. We will not be liable for delays in meeting them as such delays may occur due to circumstances outside of our control.

4.1 Specification

The Services will be as described on the Website from time to time, and more particularly as set out in your order confirmation.  The Services will be carried out with all reasonable care and skill.

4.2 Performance

Subject to these Terms, we will carry out the Services on the date set out in the order or on the date agreed with you during the order process (as applicable). The estimated completion date for the Services will be as told to you during the order process.

If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.

4.3 Access

If you do not allow us access to your property to perform the Services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract in accordance with these terms.

You may cancel an order at any time prior to the Product being dispatched and/or the Services being carried out. We will confirm your cancellation in writing to you and refund any monies already paid. In the event that you cancel an order you may be liable to pay us an administration fee to cover reasonable overheads that have been incurred by us. If we cancel an order for any reason there will be no administration fee payable to you of any kind.

If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a)  we have told you about an upcoming change to the product or these terms which you do not agree to;

(b)  we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c)  there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d)  we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 2 weeks; or

(e)  you have a legal right to end the contract because of something we have done wrong.

If you are an EU resident, you are entitled to cancel an online order for a Product and/or Service, and end your contract with us, for any reason within:

(a)  14 days of receipt of the Product, and you will receive a full refund of the price paid for the Product in accordance with our Refunds Policy; and/or

(b)  14 days of the day we email you to confirm we accept your order for Services, and you will receive a full refund of the price paid for the Services in accordance with our Refunds Policy set out below.

If you exercise your right to cancel the contract because you have changed your mind:

(a)  You must return the Products in one of the ways set out below within 14 days of telling us you wish to end the contract

(b)  Please include your delivery note and/or invoice so that we can identify your order and process your return.

(c)  You are responsible for the cost of returning the Product to us.

All Products must be returned in brand new condition. We recommend that you send returns by recorded post and always retain proof of postage. No payment will be due to you until we are satisfied that the Product is in a brand new condition, including having all protective plastics, tags and accessories intact.

Where the Services you have ordered from us include installation of the Products at your property, if you change your mind in respect of the Products after you have asked for the installation services to be provided, you will be responsible for the costs of uninstalling the Products and any difference between the price you paid for the Products and any diminished value in the Products after they have been uninstalled. If you have used a third party to install the Products and/or have installed them yourself and you change your mind, the refunds section below will continue to apply.

You will not be able to change your mind in respect of:

(a)  Digital products that you have started to download or stream;

(b)  Services, once these have been completed, even if the cancellation period is still running;

(c)  Any products which become mixed inseparably with other items after their delivery.

Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 1 calendar month after the day on which you contact us. We will refund any advance payment you have made for products which will not be provided to you. For example, if you tell us you want to end the contract on 4 February we will continue to supply the product until 3 March. We will only charge you for supplying the product up to 3 March and will refund any sums you have paid in advance for the supply of the product after 3 March.

If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

To end the contract with us, please let us know by phone or email. Call our customer service team on +44 (0) 1223 850210 or email us at customerservices@geotogether.com. Please provide your name, details of the order and your contact details.

Your right of cancellation described in this section is in addition to any other right that you might have to reject the Products and/or Services, for instance because they are faulty and/or unsatisfactory (as applicable).

We will pay the costs of return if:

(a)  the products are faulty or misdescribed; or

(b)  you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

We may end the contract for any Products and/or Services at any time by writing to you if:

(a)  you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products and/or Services;

(c)  you do not, within a reasonable time, allow us to deliver the Products to you; and/or

(d)  you do not, within a reasonable time, allow us access to your premises to supply the Services.

If we end the contract in the situations set out above we will refund any money you have paid in advance for Products and/or Services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

We may write to you to let you know that we are going to stop providing any Product and/or Service. We will let you know at least 30 days in advance of our stopping the supply of the Product and/or Service and will refund any sums you have paid in advance for Products and/or Services which will not be provided.

If you have any questions or complaints about any Products and/or Services, or if any Product is faulty or Service is not carried out with reasonable care and skill and/or within a reasonable time from the date we accept your order, please contact us by calling our customer service team at +44 (0) 1223 850210 or emailing us at customerservices@geotogether.com.

For Products:

(a)  If when you receive your Product you discover a fault or it is not as described, you have 30 days from receipt of the Product to return the Product to us and receive a refund.

(b)  If a fault occurs in the Product after 30 days of receipt of the Product, we will offer you an exchange (for the equivalent amount) or if we can we will repair the Product.

(c)  If your faulty Product cannot be repaired or replaced, then we will offer you a refund.

(d)  We will be responsible for the reasonable costs of uninstalling the Product(s) and/or reinstalling any repaired and replacement Product(s).

For Services:

(a)  You can ask us to repeat or fix a Service if it is not carried out with reasonable care and skill, or get a refund if we cannot fix it. Such refund will not be available where any adjustment or repairs have been made by you, or a third party employed by you to carry out such adjustments or repairs.

(b)  If you have not agreed a time for performance of the Services beforehand, it must be carried out within a reasonable time.

If you exercise your right to cancel your contract with us in accordance with the Terms, we will refund you the price you paid for the Products (including standard delivery costs) and/or the Services, by the method you used for payment. However, we may make deductions from the price, as described in these Terms.

If you are exercising your right to change your mind:

(a)  We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. You are entitled to inspect the Products after delivery. However, you must take reasonable care of the Products and not let them out of your possession. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)  The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 2 – 3 working days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the Product back from you or.

If you are returning a faulty Product for a refund in accordance with these Terms, we will refund you the price you paid for the Products by the method you used for payment. Your refund will be made after you have sent the Product back to us and within 14 days of us agreeing that you are entitled to a refund.

If you return any Product to us and have arranged for installation services to be carried out in connection with such Product, provided such installation services have not been performed (in whole or in part) we will (at your option) cancel the installation services or rearrange a time for performance of such services.

8.1 Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is processed by the card processing company. Next contact your bank. There is often some processing time before refund is posted.

If you have followed all of the above steps and your refund has not been received, please contact us at customerservices@geotogether.com.

8.2 Shipping

To return your product, you should send it to the address notified to you by our Customer Support Team who will also provide you with a Return Material Authorization (RMA) Number.

If we fail to comply with the Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights.

If we are providing Services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the Services.

We will not be responsible for any economic or business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or for any indirect or consequential loss that was not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of Products and/or Services by us to you was formed.

We will not be liable for damage or losses:

(a)  That were not caused by our breach of these Terms;

(b)  which were caused by you failing to correctly follow the installation instructions or to have in place the minimum system requirements advised by us; or

(c)  that were caused by you not using the Products in accordance with our guidelines and instruction;

We will not be liable under this agreement in relation to events, circumstances or causes beyond our reasonable control such as acts of God, flood, drought, earthquake or other natural disaster.  If the period of delay or non-performance continues for 2 weeks, the party not affected may terminate this agreement by giving 10 days’ written notice to the affected party.

Nothing in these Terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact a solicitor or your local Citizens Advice Bureau.

Your submission of personal information through the store is governed by our Privacy Policy that can be found here: https://geotogether.com/terms/privacy/

Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in on the Website, should be taken to indicate that all information on the Website has been modified or updated.

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Each confirmed order shall constitute a separate contract between us and shall be governed by these Terms. These Terms constitute the entire understanding between us in relation to any Products and/or Services ordered and supplied through the Website and your use of the Website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us.

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

None of these Terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party.

Any rights not expressly granted in these Terms are reserved to us.

If we are hindered or prevented from performing our obligations under these Terms for any cause beyond our reasonable control or by reason of our inability to procure services, materials or articles required for the performance of the contract except at prices higher than those applicable at the date of your order, we may at our sole option delay the performance of, or cancel the whole or any part of the contract. In that event, we shall not be responsible for our delay or cancellation or any inability to deliver or perform our obligations.

The express provisions of these Terms are in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are excluded to the fullest extent permitted by law.

Questions about these Terms should be sent to us at customerservices@geotogether.com

15.1  We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.   If you are unhappy with the transfer you may contact us to end the contract within 10 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

15.2  You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee to a person who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.

15.3  Nobody else has any rights under this contract (except someone you pass your guarantee on to).

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4  If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5  Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.6  Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

The European Commission provides an online dispute resolution platform if for any reason there is a dispute between us, which you can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please contact us at customerservices@geotogether.com