Consumer Trial Agreement 2023

Thank you for your interest in participating in the Smart Heat Energy Trial.

As with any product trial or initiative, you will be asked to agree to several conditions before participating. This is a summary of the main terms you’ll be agreeing to:

  • GEO anticipate that the initiative will be active for a period of 12 months from the Start Date mentioned above, but it may go on longer than this. We will keep you updated during the initiative with regards timings.
  • The information you provided in the pre-initiative surveys is accurate.
  • You are not a member of the media.
  • You won’t disclose to or discuss with any third party, in particular members of the media or public newsgroups, any information related to this trial or your participation in it.
  • You will reasonably respond in a timely manner to GEO’s requests for feedback.
  • You allow GEO to freely use the feedback and suggestions you provide.

Please read through the following details and sign below if you agree to these terms and conditions. This will create a binding agreement.

Trial Information
a) We’re seeking homes to take part in the Smart Heat Energy Trial which aims to develop a faster way to identify if homes are ready to upgrade their heating to heat pumps. The trial is being run in partnership with ScottishPower and Vaillant.

b) During the course of the Trial you will be provided with the following:

i. A free home energy assessment that will profile the energy used in your home and help you understand more about your energy usage and how to easily to reduce it;

ii. Guidance from geo on the type of heat pump that would best suit your home and/or details of how you could upgrade your home to make it suitable for a heat pump installation;

iii. A £200 discount from ScottishPower off the cost of installation of your heat pump if buying a heat pump from ScottishPower before the end of the Trial period;

iv. Receive £200 worth of smart controls with your heat pump when you purchase your heat pump from ScottishPower;

v. 2-year service plan from ScottishPower included with every Heat Pump installation;

vi. £50 Amazon voucher on successful completion of the Trial.

c) A heat pump assessment will be carried out on your home during the Trial. You will need to work with geo to make sure this can be carried out at a time convenient for all parties and our assessment contractor may contact you to book the assessment in. This may take in the region of half a day to complete. An engineer will visit your property in order to carry out the assessment and he will be looking at things in your home such as insulation, the heat efficiency of windows and doors so as to assess how well your home retains heat and consider things that could be done to improve this.

d) You will need you to ensure that your geo Trio In-Home-Display is always connected to your Wi-Fi during the trial so that we can receive the trial data. The trial data may include your home’s energy, temperature and humidity levels as well as your heating settings and schedules.

e) You will also need to ensure you follow any guidance given on the positioning of your digital thermostat. If you are unsure if your thermostat is in the correct location, we can advise you where best to move it to.

Please read the details below carefully.

1. Confidentiality. As a participant, you may receive from GEO hardware, software, cloud services, documentation, or other materials as more fully detailed in Schedule 1 (“GEO Materials”). You agree to keep confidential and not disclose to or discuss with any third-party: a) GEO Materials, b) GEO development or marketing plans that you learn about as part of your participation, c) your participation in the initiative, and d) verbal or written communications from GEO employees or other representatives regarding GEO Materials.

2. No Conflicting Loyalty. You confirm that neither you nor any household member is: a) a member of the media, or b) an employee or representative of any direct competitor of GEO. You confirm that the information provided in your application to be a participant is accurate.

3. Feedback. You will provide prompt feedback to GEO upon request regarding the operation or use of GEO Materials. This may include submitting online reports, taking part in telephone interviews, maintaining a record of problems or errors, and responding to written surveys that may be sent to you by GEO. If an issue requires examination of hardware provided by GEO, you will return the equipment to GEO at GEO’s expense. You acknowledge and agree that GEO may use, disclose, reproduce, license, distribute and otherwise commercialise such feedback. You hereby grant to GEO all required licences in your feedback and the associated intellectual property rights to allow GEO to carry out these rights.

4. Unsolicited Ideas. You are not required to share any new product or feature suggestions, or other ideas for new products or technologies, processes, materials, marketing plans or new product names. If you do send such suggestions and ideas, you agree that GEO may freely use, disclose, reproduce, license, distribute and otherwise commercialise such ideas and materials. You hereby grant to GEO all required licenses in your suggestions and ideas and the associated intellectual property rights to allow GEO to carry out these rights.

5. Use of Your Comments in Marketing and PR. You agree that comments made by you in writing and submitted to GEO during the initiative may be used by GEO for marketing purposes or public relations purposes. In no event will GEO indicate in such marketing or public relations initiatives that you are an employee of, or otherwise affiliated with, GEO.

6. Ownership. To the extent that GEO provides you GEO Materials, you agree that all GEO Materials are and remain the sole and exclusive property of GEO. We will arrange for the delivery of the GEO Materials to you at a time convenient for you, we will be in touch with you to discuss delivery and installation. You further agree, upon request of GEO, to work with GEO in relation to the collection of the GEO Materials at GEO’s expense. You agree not to reverse engineer, modify, decompile, create works from, or disassemble any portion of the GEO Materials. You will not transfer, sell, or gift any GEO Materials provided to you under this Agreement. You will take reasonable precautions to protect and care for the GEO Materials.

7. Installation. In the event that there is a requirement to install the GEO Materials in the home, either you will be provided with instructions to self-install (and provided with help via our help desk if needed) or GEO will install the GEO Materials using the current standards and regulations. At the end of the trial, GEO will be responsible for either directing you how to uninstall the GEO Materials or if this is not possible, GEO will arrange the uninstalling of the GEO Materials and making good the home to no less a standard than was present prior to the installation.

8. Registration and Cooperation (only where applicable). You will allow GEO and GEO affiliates (installers, maintenance engineers, heat pump assessors or visitors with GEO authorisation) access to visit the trial site where GEO or GEO affiliates have given sufficient notice, typically not less than 24 hours. GEO remains responsible for the maintenance of the system throughout the duration of the trial.

9. Privacy. As a participant in this initiative, you will be asked to share personal information with GEO such as your name, email, address, and telephone number. When you use our apps and services, additional data including app usage statistics will be collected including but not limited to energy use, context and behavioural data. GEO will manage this data according to the GEO Website and App privacy policies, which are available at:

10. For purposes of this initiative, you agree to allow GEO, its employees or agents to contact you using the personal contact information you have provided, GEO may store or share this personal contact information with GEO employees, agents or supervised contractors in order to communicate with you. GEO may use, collect, or store information generated from your testing and use of the GEO products and materials being provided to you under this Agreement (“Usage Data”). GEO may disclose, share, redistribute, or publish such Usage Data on an aggregated and anonymous basis. The data we may collect during this trial might include:

a) The number of bedrooms in your home;
b) The temperature of your home;
c) How much insulation you have and what kind;
d) How humid your home is;
e) How you heat your home;
f) What type of building you have;
g) How quickly your home loses heat;
h) How much energy you use at home;

11. Term and Termination. At the end of the initiative, GEO may offer the option of extending the length of the initiative with you. GEO may also offer that ownership of the GEO Materials transfers to you, or GEO may retain ownership, any such choice will be at GEO’s sole discretion unless they have informed you in writing that you may retain any such items. GEO may terminate this Agreement at any time, with or without cause, by providing you with written notice of such termination, which may be via email. Your obligations with respect to GEO Materials, and Section 9 (Privacy), will survive any termination of this Agreement. Within 60 days of termination of this Agreement, GEO will arrange collection of, the GEO Materials where applicable.

12. Disclaimers and Limitation of Liability. Nothing in this agreement shall exclude or limit the liability of GEO for fraud or death or personal injury resulting from the negligence of or breach of this agreement.

GEO Materials are provided to you ‘as is’, without warranty of any kind, written or oral, express or implied. GEO will not be liable for any indirect, special, incidental or consequential damages, whether based on contract, tort, or any other legal basis, arising out of this agreement or your use of the geo materials. GEO shall not be liable for any additional costs in running your home which may result from the use of the GEO materials in the trial.

13. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

a) losses that were not foreseeable to you and us when the contract was formed;
b) losses that were not caused by any breach on our part;
c) business losses; or
d) losses to non-consumers.

14. General Provisions. This Agreement may be updated and amended from time to time by GEO, we will provide you with written notice of any changes via email or via the GEO website which you will be directed to at the time. This Agreement may not be assigned or transferred by you and any attempted assignment shall be null and void. This Agreement shall be governed by the laws of England and Wales and constitutes the entire agreement between you and GEO relating to the initiative and will supersede any previous communication, representation, or agreement by either party, whether oral or written. In the event that any provision of this Agreement becomes or is declared by a court of competent jurisdiction to be illegal, void or unenforceable, the remainder of this Agreement will continue in full force and effect. The failure of any party to require performance by the other party under the terms of this agreement shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by a party of a breach of any provision be taken or held to be a waiver of the provision itself.



1. The GEO Materials include the following:

a) Trio in-home display (if you don’t already have one)